Refund policy
30-Day Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unused, uninstalled, unmodified, and in its original packaging with all included parts, accessories, manuals, and labels. You’ll also need the receipt or proof of purchase.
Do not install, modify, paint, cut, drill, or otherwise alter a product if you intend to return it.
To start a return, contact us at support@ryujinworksjdm.com. If your return is accepted, we will provide instructions on how and where to send your package. Please do not send products to any address without receiving return instructions from us first. Items returned without first requesting a return may not be accepted.
You can always contact us with return questions at support@ryujinworksjdm.com.
Damages, defects and incorrect items
Please inspect your order as soon as it arrives. If your item is defective, damaged during delivery, or you received the wrong item, contact us as soon as possible so we can evaluate the issue and provide an appropriate solution.
We may ask you to provide photographs or videos of the product, packaging, shipping label, and damage or defect to help us process your claim.
Fitment and compatibility
Please check product specifications, measurements, vehicle compatibility, and fitment information carefully before ordering.
Unless a product is specifically advertised as being designed for a particular vehicle, universal products may require professional installation, adjustment, fabrication, or additional components.
If you are unsure whether a product will fit your vehicle, please contact us before ordering.
Exceptions / non-returnable items
Certain items may not be eligible for our voluntary 30-day return policy, including:
• Products that have been installed, used, modified, damaged, cut, drilled, painted, welded, or altered after delivery
• Custom-made, personalized, or special-order products
• Products returned incomplete or without their original components
• Gift cards
This does not limit any mandatory consumer rights that apply under applicable law, including rights relating to faulty or incorrectly supplied goods.
Exchanges
The fastest way to receive a different product is normally to return the item you have and, once the return is accepted, place a separate order for the replacement product.
European Union / EEA right of withdrawal
If you are a consumer purchasing from within the European Union or European Economic Area, you generally have a statutory right to withdraw from an online purchase within 14 days after receiving the goods, without giving a reason, subject to applicable exceptions.
This statutory right is separate from our voluntary 30-day return policy. Nothing in this policy limits consumer rights provided by applicable law.
Return shipping
Return shipping arrangements and costs depend on the reason for the return and your applicable consumer rights. If an item is defective, damaged, incorrect, or otherwise covered by mandatory consumer protections, we will handle the return in accordance with applicable law.
For other returns under our voluntary return policy, return shipping costs may be the responsibility of the customer. We will provide the applicable return instructions after your request has been reviewed.
Refunds
We will notify you after we receive and inspect your return and let you know whether your refund has been approved.
If approved, the refund will be issued to your original payment method. Please allow additional time for your bank or payment provider to process the refund.
Where mandatory consumer law provides different refund requirements or timeframes, those requirements will apply.
If you have questions about a refund, contact us at support@ryujinworksjdm.com