Shipping policy
Order Processing
Orders are typically processed within 1–3 business days after payment has been confirmed. Processing times may be longer during holidays, promotional periods, product launches, or periods of high order volume.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information when tracking is available.
Shipping & Delivery
RYUJIN WORKS works with multiple suppliers and logistics partners to provide our range of automotive performance and styling products.
Estimated delivery times depend on the product, destination, warehouse location, and shipping method available for your order. The estimated delivery time shown at checkout or provided with your order is an estimate and is not guaranteed.
Some products may ship directly from our suppliers or fulfillment partners. Because of this, an order containing multiple products may arrive in separate packages and at different times. You will not be charged additional shipping fees solely because we divide an order into multiple shipments.
International Shipping
We may ship to multiple countries and regions depending on product availability and available shipping services. Available shipping destinations and shipping costs will be displayed at checkout.
International shipments may be subject to customs inspections, import duties, taxes, VAT, handling charges, or other fees imposed by the destination country.
Unless expressly stated otherwise at checkout, any customs duties, import taxes, or similar charges not collected by RYUJIN WORKS are the responsibility of the customer.
Delivery Estimates
Delivery estimates begin after an order has been processed and dispatched.
Shipping delays may occasionally occur due to customs processing, carrier delays, weather, holidays, transportation disruptions, or other circumstances outside our reasonable control.
RYUJIN WORKS cannot guarantee a specific delivery date unless expressly stated otherwise.
Tracking
When tracking is available, tracking information will be sent to the email address provided with your order.
Please allow some time after receiving your tracking number for the carrier's system to update.
Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information when placing an order.
If you notice an error in your shipping information, please contact us as soon as possible at support@ryujinworksjdm.com.
We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.
Additional shipping charges resulting from an incorrect or incomplete address may be the customer's responsibility where permitted by applicable law.
Lost, Delayed or Damaged Packages
If your package appears to be significantly delayed, lost, or arrives damaged, please contact us at support@ryujinworksjdm.com with your order number and relevant information.
For damaged products, please provide photographs of the product and packaging where possible so we can investigate the issue with the carrier or supplier.
Nothing in this Shipping Policy limits any rights you may have under applicable consumer protection law.
Returns
Shipping-related returns are handled according to our Return & Refund Policy. Please review that policy before returning any product.
Contact
For questions regarding shipping or your order, contact:
RYUJIN WORKS
support@ryujinworksjdm.com